We are here to help you.
Baker Estates – New homes redefined in the southwest
Exceptional Service, Every Step of the Way.
From the moment you reserve your home to long after you move in, we’re here for you.
- A dedicated customer care team to answer your queries
- 24/7 support during the two-year builder warranty
- Clear guidance on warranties and aftercare
- Fast and friendly resolutions if anything isn’t quite right
We don’t just build homes—we build relationships.
The first steps
We are committed to providing you with the highest quality from you making the decision to reserve, to collecting the keys to your new home. Our team of professionals will be there to guide you through each step of the process, long after you have moved in. Once you receive the keys and move into your new Baker Estates home, you will be provided with the details of our dedicated customer service team. They will be your first point of contact should you have any queries or require support after you have moved in.
Home demonstration
Our construction team follows a rigorous commissioning procedure to ensure that the finish of your new home exceeds your expectations. Before you move in, you’ll be invited to a home demonstration where we’ll show you how everything works and answer any questions you have about the practical features of your new home.
Warranty
For your peace of mind, your new home will have the benefit of NHBC 10 year Buildmark warranty. The full details of this cover will be in your own NHBC Buildmark documents which will have been provided by your solicitor or legal conveyancer.
24 hour cover
As part of our ongoing commitment to you, our customer service team is available 24 hours a day, 7 days a week throughout your two-year builder warranty period. Any emergency issues that arise outside of normal business hours will be handled promptly by our dedicated out-of-hours team.
Normal business hours
Monday to Friday 8.30am to 5.00pm.
Customer Service contact number 01626 241 404 (24 hours, 7 days a week)
customerservice@bakerestatesltd.co.uk